Privacy Policy
Effective Date: [26/09/2025]
Nethralia Jewellers Private Limited (“Nethralia”, “we”, “our”, or “us”) values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information across our services, including the sale of jewellery and the purchase and management of digital gold via our website, mobile applications, and associated platforms (collectively, the “Platform”).
If you do not agree with this Privacy Policy, please refrain from using our Platform or services.
1. Information We Collect We collect the following types of information:
a. Personal Information:
- Full name, gender, date of birth
- Contact details (email, phone, address)
- Identity and verification information (e.g., Aadhaar, PAN, photographs)
- Payment and transaction details
- Nominee and contact details
b. Technical & Usage Data:
- IP address, browser type, device information, access time
- Cookies and tracking technologies
- Activity logs, preferences, and usage behavior
2. How We Use Your Information Your information may be used to:
- Provide, manage, and improve our jewellery and digital gold services
- Complete transactions and process payments
- Verify your identity and comply with KYC/AML regulations
- Offer customer support and respond to inquiries
- Send service updates, offers, or promotional communications
- Perform audits, data analysis, and research
- Meet legal and regulatory requirements
3. Sharing Your Information We may share your information with:
- Trusted third-party partners involved in payments, logistics, compliance, and analytics
- Regulatory or legal authorities as required by law
- Technology vendors for platform hosting and data security
Your data is shared only when necessary and is subject to confidentiality agreements and privacy safeguards.
4. Data Security
We adopt industry-standard security measures, including encryption, firewall protection, and secure data storage, to protect your information. Despite our efforts, no system is fully immune to breaches.
5. Retention
Your data will be retained only for as long as necessary for the purposes stated above, or as required by applicable law. Once no longer needed, it will be securely deleted or anonymized.
6. Cookies and Tracking
Our Platform uses cookies and similar technologies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings.
7. Your Rights You have the right to:
- Access and update your personal data
- Withdraw consent at any time (subject to legal requirements)
- Request deletion or restriction of your data
- Opt out of promotional communications
To exercise any of these rights, contact us at: luxe@nethralia.com
8. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children. If we learn that a child under 18 has provided personal information, we will delete it.
9. Third-Party Links
Our Platform may include links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies separately.
10. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our Platform implies acceptance of the updated terms.
11. Contact Us
For questions or concerns related to this Privacy Policy or your personal data:
Nethralia Jewellers Pvt. Ltd.
3/5 Green Park, Rayampalayam,
Avinashi, Coimbatore – 641 654,
Tamil Nadu, India
Email: luxe@nethralia.com
